Safety Tips

Verify the driver. Check that the name, photo, tricycle registration, and verified ID badge match the person who arrives. Never accept a ride from someone who is not your matched driver.

Share your trip. Tell a friend or family member your destination and the driver's details before you set off. Share your live location where possible.

Wear a helmet. Under Ghana's tricycle operating rules, a helmet should be provided for the passenger. Always wear it — it can save your life.

Meet at a safe, visible spot. Choose a pickup point that is well-lit and easy to find, away from fast-moving traffic.

Follow the agreed route. If the driver takes an unfamiliar detour, ask why. Use the in-app chat to keep a record of the conversation.

Stay in touch. Use the in-app chat to communicate. Keep your phone visible and charged so you can call for help if needed.

Stay alert. Avoid falling asleep or being distracted. Keep an eye on the road and your surroundings, especially at night.

Do not overload. A tricycle is built for a limited number of passengers. Do not ride with more people than the tricycle can safely carry.

Rate your driver. Honest ratings help keep the community safe and reliable for everyone.

Report any incident. If you felt unsafe, were overcharged, or experienced harassment, report it from the active trip screen or contact support immediately.

Tricycle operators must be at least 25 years old and hold a valid commercial rider's licence.

Tricycles must operate from designated terminals or identifiable marked spaces, not pick up passengers randomly on the road.

Refuse unsafe rides. Do not board a tricycle if the rider has no helmet, is improperly dressed (e.g. in slippers), or appears unfit to ride.

In an emergency, call the Ghana Police Service on 191 or the National Ambulance Service on 112.