GetRyde

Support

We're here to help

If you have a question, a concern about a trip, or need to report an issue, our team is ready to assist you.

Email
support@getryde.app
Phone
0503193582
Hours
Every day, 6:00 AM – 9:00 PM GMT
Trip issues

For problems with a specific trip — a no-show driver, route dispute, or fare disagreement — include the trip date and time so we can investigate quickly.

Report a user

To report unsafe driving, harassment, or any behaviour that puts you at risk, use the Report option in the active trip screen or contact us directly.

Driver approval

If your driver application is pending or rejected and you need clarification, email us with the name and phone number you registered with.

For emergencies, always contact the Ghana Police Service (191) or the National Ambulance Service (112) first, then reach out to us.